Support

  • Welcome
  • Supported features
  • Finances
  • Onboarding
  • Business-specific requirements
  • Availability and delivery
  • Prime Video packaging summary
  • Packaging requirements — US/UK/DE/JP (Classic)
  • Packaging requirements — All other territories (Global)
  • Technical asset requirements
  • Sample files
  • Ratings, languages, and genres
  • Frequently Asked Questions (FAQs)
  • Video tutorials
  • Legal

Your email has been sent

You should receive a response from Customer Service within one business day.

Onboarding

The Prime Video onboarding process is how we work with studios and post houses to validate their capabilities to deliver content in spec to Prime Video. This process overview covers the teams involved, the overall timeline, and the test materials required to successfully onboard to Prime Video.

We highly encourage you to review these materials and begin sourcing the content prior to the onboarding call to help with the turnaround time.

A collection of Video Central tutorial videos are available.


An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In
edit