Support

  • Welcome
  • Business-specific requirements
  • Availability and delivery
  • Prime Video packaging summary
  • Supported features
  • US, UK, DE, and JP (Classic territory) packaging requirements
  • Global territory packaging requirements
  • Technical asset requirements
  • Onboarding
  • Sample files
  • Ratings, languages, and genres
  • Frequently Asked Questions (FAQs)
  • Video tutorials
  • Legal

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You should receive a response from Customer Service within one business day.

Technical asset requirements

This section provides requirements for video, audio, images, timed text, dub cards, and file naming rules.


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